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Now we get charged to return faulty DVR boxes?
bonibee11
Enthusiast - Level 2

Yep.  $10 to return a faulty DVR box to the FIOS kiosk in the mall.    I risked my life driving on the icy roads to find out that since the DVR box was sent with a return label, that by personally bringing it to the Verizon FIOS kiosk, I got charged.  Well, who was going to pay for my gas to get to the UPS office to do the return?  Ridiculous.

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Re: Now we get charged to return faulty DVR boxes?
tns2
Super User
Super User

@bonibee1 wrote:

Yep.  $10 to return a faulty DVR box to the FIOS kiosk in the mall.    I risked my life driving on the icy roads to find out that since the DVR box was sent with a return label, that by personally bringing it to the Verizon FIOS kiosk, I got charged.  Well, who was going to pay for my gas to get to the UPS office to do the return?  Ridiculous.



You can call for a UPS pickup.

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Re: Now we get charged to return faulty DVR boxes?
bonibee11
Enthusiast - Level 2

Not exactly.  UPS wants $9.95 to pick up.   So, I'm out $10 either way.

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Re: Now we get charged to return faulty DVR boxes?
tns2
Super User
Super User

They don't normally charge for pickups when there is no local UPS locations.

WAIT for better weather before trying to return boxes if you have icy roads.

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