Obnoxiously Loud and Damaged Utility Pole Box!!!!!!! Please Help!!!!!!

[lischi7]

Please Help!! There is a VERY LOUD grey Verizon box with some type of compressor that is damaged on a utility pole in front of my house.  It is extremely disruptive, especially at night and keeps my family and our neighbors up!  I am not a Fios customer and was given the run around on the customer service line. Some how I finally spoke to someone and was given a repair ticket which has now been closed.  The customer service rep actually told me I'm better off calling the police!  A Verizon worker named Vito showed up 2 weeks later to confirm that it was owned by Verizon and told me he put in a maintanence request.  It has been another 2 weeks and nothing has happened! I'm beyond frustrated with this company and their total lack of any customer service decency.   This is a quality of life issue.  Please can someone tell me how to have this fixed!! My kids havn't slept sound in months.  I wish I could post a video with sound on this forum, It literally goes off every 30 seconds for 5 - 10 seconds.

[CRobGauth]

Try 1800 Verizon or twitter @verizonsupport

[lischi7]

That was the inital number I tried, didn't get me anywhere.  

[DM_Karen]

Hi lischi7,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.