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On hold w customer service for 5 hours...

I've been on hold w/ Verizon Customer Service for 5 hours, and I've been hung up on twice by technicians.  The last one put me on hold for 45 mins, and never came back on-line.  I still have no resolution on my pending iPhone order.  Every time I come back to customer service, the process starts again.  This is one of the worst experiences I've had a dealing with a company, and after nearly 10 years w/ Verizon, I don't think I'll continue working with's time to switch.

Re: On hold w customer service for 5 hours...
Community Manager
Community Manager

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.