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[Gouanet]

I have been working with Verizon for the past 48 hours to register my gifts cart. I was asked through chat to clear the cash, I dit that, it didn’t work. The other agent asked me to use my Verizon app, I tried that multiple times for the same results. Then they give me the number to call, and told me that my problem will be solved by a “third party.” I called the number, they gave me another number to call. The last number to call was a computer asking me to check my gift card balance. I am not sure why Verizon is making it so difficult to redeem a gift card. This is not the first time since I have two different accounts. 

[LawrenceC]

Hi Gouanet,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.