I'm in a bit of a panic. I -tried- paying my bill two days ago, ran into an error, then went back and tried again, but the page said that the bill was already paid. So, I thought, must have gone through then anyhow and went my merry way.
Today I checked my payment history and it still says that my payment is being processed. My banking information doesn't seem to be there, my confirmation number has also disappeared.
I also haven't received a confirmation mail as I usually do.
Still the page says "Bill paid in full."
I find that information contradicting and now I'm a bit panicking. I tried to find a way to chat with a CS rep, but I don't see a link or anything, they seem to pop up randomly.
My bill was due yesterday. I would like to have this cleared up as fast as possible.
I would like to know if my bill has been entered as -paid in full- in the system (the website is just slow or something.)
If that is not the case, what is the problem? How can I fix it and why haven't I been notified?
Thank you very much
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