Please let me return my router

[Archibaldovich]

I tried talking to a Verizon rep, and he told me just to bring it to a ups store. The stores all say I need a return code, which was never given to me. When I try going to the chat to return it now, it gives links to order a return kit and to print a label at home. Both  links are broken. I'm still being charged for the router, and I've sunk hours into this.

What do I have do to stop paying for this thing I don't want?

[LawrenceC]

Hi Archibaldovich,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.