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Printer not working since got new router, cannot figure it out, cannot follow this "Help" site eithe
atleasttwochara
Newbie
‎11-09-2017 04:22 PM

This Verizon company is a mess.  Got new router which I didn't really want, was happy the way it all was , put it in, now printer will not print, have no idea what the technical jibberjabber means and took quite a while to even figure out how/where to post this.  Verizon is a mess for customers that  do not have a tech degree.  I tried calling but was on hold way too long, but they manage to figure out billing pretty quick.

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Re: Printer not working since got new router, cannot figure it out, cannot follow this "Help&qu
CRobGauth
Super User
Super User
‎11-09-2017 04:34 PM

Verizon (like most other cable companies) typically don't give technical support on user products.

Have you tried googling your printer to check for help?

Is it wired or wireless?

If wireless, did your SSID change?

Have you tried reconnecting printer to wifi?

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Re: Printer not working since got new router, cannot figure it out, cannot follow this "Help&am
TomH121
Super User
Super User
‎11-11-2017 06:39 AM

Please provide more information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Equipment Name and Model Nos. ?
Router

Printer

This will allow someone to point you in the right direction and give you specific help.

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