Property Damage caused by Verizon

[RR2020]

Hello, I am looking for assistance on filing a property damage claim against Verizon. I have had difficulties finding the right department for this and the technical agents were helpful but could not really do much to cover the cost of the repair. 

Approximately 2 weeks ago, the Verizon wire coming from the pole in the street came down for an unknown reason. While coming down, the wire damaged the corner siding of the house. We took pictures. Our internet was down for a few days and finally a technician came and reconnect the wire to the pole. 

We are looking to have the siding repaired asap since the structure of the house is exposed but first we need Verizon confirmation that they will cover the cost of the repairs. How do I go about getting Verizon to repair or reimburse me for the costs? Thank you in advance.

[RR2020]

Approximately 2 weeks ago, the Verizon wire coming from the pole in the street came down for an unknown reason. While coming down, the wire damaged the corner siding of the house. We took pictures. Our internet was down for a few days and finally a technician came and reconnect the wire to the pole. 

We are looking to have the siding repaired asap since the structure of the house is exposed but first we need Verizon confirmation that they will cover the cost of the repairs. How do I go about getting Verizon to repair or reimburse me for the costs? Thank you in advance.

[KH-OrnEsh1]

Hi RR2020

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.