Property damaga...sewer

[Paulreb47]

Who should I contact to get reimbursement for plumbing repairs necessitated by Verizon damaging my sewer lines with fiber optic installation ?

[CRobGauth]

Start with 1800Verizon or twitter @verizonsupport

[Paulreb47]

In August 2017 I had drainage and sump pump discharge problems . I did not know what was causing these problems. I hired a plumbing contractor who dug up my gutter/sump discharge line to find it was destroyed by Verizon horizontal boring to install FIOS fiber optic conduit. Verizon local manager saw the destruction as did a Verizon contractor and the Master Plumber I hired. I have spent over $ 3,000. to get emergency repairs. I have spoken with Stephanie in Central Claims and have claim number {edited for privacy}. The local manager, {edited for privacy}, will NOT return my emails, texts or voice mail messages . Who should I report this information to to get the issue resolved ?

[LawrenceC]

Hi Paulreb47,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.