Property damage

[CobbleRoad]

How do I file a property damage claim? When Verizon installed the Fios optical cable tower, the workers apparently nicked one of our two electrical service cables that feed our house with electricity. That caused the cable to oxidize over time and it just gave out.  The electrical contractor inspected it an noted that the cable had been nicked.

[LawrenceC]

Hi CobbleRoad,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.