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Redeeming Visa prepaid card offer

I received an email saying it was time to redeem my $250 Visa prepaid card offer, but there is no icon to click on to redeem it.  Customer service could not help me, but to say that the email is correct.  What do I need to do?  This was part of the reason I moved from Xfinity to Fios.

Re: Redeeming Visa prepaid card offer
Community Manager
Community Manager

Hi thnorris,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.