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Refer a friend gift card

I've attempted to call for further assistance and am just getting forwarded around and cannot wait on hold any more. I've been on hold for 30 minutes now.  I want to know who I can speak to about following up on a friend I refered. My friend received there email a few days ago about there gift card and I just want to know where mine is. Can someone please reach out to me.  Thank you 

Re: Refer a friend gift card
Community Manager
Community Manager

Hi ekski1114,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.