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Referral Rewards never reached

I had refereed a couple of my friends for which I am eligible for the referral rewards. I have received emails in Dec 2018 asking me to register ( accet ) for the reward to be processed. As of now its more than 4 months and I have not received my referral reward Master Card. Customer support just keeps me moving from one agent to another. 

Re: Referral Rewards never reached
Community Manager
Community Manager

Hi NoRewardsUser,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.