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Refund for power outage / no service ?
lmo425
Newbie

We have had no power for 2 days.  We have now had no FIOS service for 4 days.

What is the procedure for receiving a refund for this failure to deliver a service?

thank you,

Luis

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Re: Refund for power outage / no service ?
prisaz
Legend

@lmo425 wrote:

We have had no power for 2 days.  We have now had no FIOS service for 4 days.

What is the procedure for receiving a refund for this failure to deliver a service?

thank you,

Luis


Force majeure

I don't think Verizon has any control over your power. But you may call billing and talk to them. Good luck.

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Re: Refund for power outage / no service ?
lmo425
Newbie

I called Verizon about it and they said that since we have had no service, they would "automatically" credit our account.  Not sure starting when - I intend to call back.

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Re: Refund for power outage / no service ?
prisaz
Legend

@lmo425 wrote:

I called Verizon about it and they said that since we have had no service, they would "automatically" credit our account.  Not sure starting when - I intend to call back.


Thanks, nice to know. Let us know how it works out.

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