Registering $200 Gift Card

[Lzsj123]

I have been trying for a week to claim my gift card reward for signing a new FIOS contract.  I got the email after the waiting period and have tried 2 PCs, three browsers and my mobile phone.  It says “Our apologies. Due to a system issue, your registration was not successful. Please try again later.”

Why can’t this be fixed?

[LawrenceC]

Hi Lzsj123,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[JL882]

have you had a resolve to this?  seems every answer in this community is that is has been escalated, and no details.  i am having the same problem and no one has been able to help me 😞

[LawrenceC]

Hi JL882,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.