Renew 2 years contract issue

[JFang]

I don;t know where to complain, tried to contact verizon support several times, still can't fix the issue. Long story short, i tried to renew my contract on Feb 25, i also online chat with the customer service verified the price and bundle package. everything seems fine, and i got my order number, however i didn't get confirmation email in the next two days, so i called customer service and after several calls, they seems found out the reason and said would fix it. I did get the service in a week as well as the new router. Then i got a email asked me to verify the price, it shows 109.99 per month, in the next day, i got a mail it showed another price 104.99. Acutally what i ordered is 99.99. I totally confused, i called the customer service and it seems nobody could help me at this poiint, all they can say is the price is $104.99, the bundle price I want to order expired, now I have no choose, i have to pay $5 dollar more each month in the next two years. I told them i ordered that on Feb 25, and i have order number, i don;t know why the order didn't go through. I still remember the online chat customer service's ID, the time i talked with them if fthey keep online chat record. Please let me know where to complain, i have some screenshot i would like to show them.  Thanks,

J

[LawrenceC]

Hi JFang,

Sorry you are having difficulty with your billing. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.