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Rewards card

I received email notification on April 28 that the rewards card is on its way but I still didn't receive it. I've tried to reach someone from support by phone but operator forward me to the line where were IVR only and no operators. Is anything that I can get help with?

Re: Rewards card
Community Manager
Community Manager

Hi makuso,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.