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Rude and crappy customer service
Thandley2007
Newbie

Fios was scheduled to be installed 12/3/17 between 8 an 10 am.  No show - no phone call, email, text, smoke signals etc.  From work today I noticed on my phone that there is a Verizon Tech with a bucket truck at at door.  I call Verizon to let them know about the no-show and to let them know a Tech was at my house but no one was home.  No apologies for the no-show and denied a Tech was on premises.  Said the work order specified engineering work.  Funny that my copy of the work order didn’t say anything about it nor did the customer service rep when I called to confirm my appointment.  Now the tell me they won’t be able to install for at least another 10 days.  That story is bull since they were at my house to install today - they dropped the ball and left me hanging yesterday.  They then said the Tech was there to do engineering work, but through my security camera he knocked on the door once and sat in his truck for 20 mins and left.  Either Verizon has no clue to what it’s employyes

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Re: Rude and crappy customer service
Thandley2007
Newbie

Even your crappy forum page sucks!  Either you have no idea of what your employees are doing, just don’t care, or you’re pathological liars.  Wonderful how you treat new customers!  I thought Comcast was screwed up until I met you.  Come get my box of equipment - I’m staying with Comcast!

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Re: Rude and crappy customer service
LawrenceC
Community Manager
Community Manager

Hi Thandley2007,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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