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Safety Issue with Fios Line Down and no support available
Davo182
Newbie
‎05-27-2018 07:55 AM

Hi

I just wanted to post somewhere that there is a severe safety issue with a line down over my driveway and that of my neighbor. We have both called verizon with no success at getting any action or even a response. Just a lot of waiting on the phone and being transfered until the line gooes dead. After looking at other forum posts it seems that verizon has not implemented a processd to deal with issues like this and is fine with the severe accidents/injuries that may result. 

If there is anybody from verizon monitoring this please advise how to prevent serious injury to myslf and others on the busy road out front.

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Re: Safety Issue with Fios Line Down and no support available
KH-OrnEsh1
Moderator
Moderator
‎05-27-2018 08:18 AM

Hi @Davo182,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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