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Samsung Promotion Disappeared

When I signed up for fios this past summer I was told after 65 days of on time bill payments I world receive a Samsung Promotional electronic device via the MyFios app.  I paid all bills on time and never received the promotion.  (I was actually promised a $100 gift card from the representatives at my building as well if I joined.). When I called an operator they claimed they never heard of the promotion.  What is happening here? Is this happening alot? 

Re: Samsung Promotion Disappeared
Hi GTO2004,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.