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Security Deposit never refunded for services that were never installed!
EricaLee1
Newbie

I ordered service on the 22nd of April, and canceled the service on April 27th...BEFORE ANY SERVICE WAS EVER INSTALLED AT MY HOME!

I called last Monday and was told the security deposit would be refunded within 3-5 business days, because my service wasnt installed...I wouldnt have to wait the 60-90 days.

It is now officially the 6th business day, and my $250 has not been refunded to my credit card. PLEASE help...I have been tossed around on the phone between two departments (Customer Service and Financial Services) and they keep wanting to transfer me back to the other because both state they don't handle deposit refunds...

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Re: Security Deposit never refunded for services that were never installed!
LawrenceC
Community Manager
Community Manager

Hi EricaLee1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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