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Self Install Kit Question, Need assistance


Moving from Moonachie NJ (house I lived in damaged badly by Sandy) to Paramus NJ. I would like retain my Verizon service, but current wait for Verizon service hookup in new house is mid/late-December. I noticed the house I will be moving to has previously had Verizon Fios service, as it has the (battery?) box. Can someone assist me with this? Thanks!

Re: Self Install Kit Question, Need assistance
Master - Level 3

Sorry to hear about the loss of your home. We would like to help out with your move order. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Re: Self Install Kit Question, Need assistance
Contributor - Level 3


We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you. 

Tonya D.