Still being charged for returned equipment. Beware!

[mikea9609]

I recently cancelled my fios service because I moved back in late August. By late September all my fees were paid and my equipment was returned, I called Verizon to confirm they received everything and they confirmed after I gave my receipt id.  Couple of weeks after i noticed i still owed money for “unreturned equipement” which i have proof that I returned. So I call Verizon to reconfirm it’s be returned.  They ask for my receipt ID again which I happily provided and once I did the agent told me I was correct, apologized and confirmed again that I did not owe Verizon anything and it should be cleared in 2 months tops.  Two months passed I figured everything was cleared by then.  Yesterday I receive a call from a collection company stating I still owed money to Verizon for unreturned equipment. I explained to the collector it should have been cleared up and was asked for the receipt ID which I gave and now it’s in dispute.   Its now affecting my perfect credit negatively I can’t reach anyone in Verizon for get any confirmation of anything that’s happening. I’ve ran out of things to do at this point.

[LawrenceC]

Hi mikea9609,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.