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Submit a formal complaint
njp123
Newbie
‎05-04-2016 03:26 PM

How to i submit a formal complaint.  I have spent the better part of the day on the phone with various agents and tech support people only to be told my quantum DVR issues are a "known issue" and no eta on resolution and basically i have to live with it and for that matter PAY for substandard service.  I am ready to go to the BBS if I have to as this is totally unacceptable.  Time to look at COMCAST i guess.

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Re: Submit a formal complaint
CRobGauth
Super User
Super User
‎05-04-2016 05:35 PM

There is no way to submit a formal complaint.
What DVR issues are you having?

There is a known bug where scheduled recordings may be missed.

Unfortunately it appears the strike is taking all resources for the moment.

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