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Sumsung link disappeared

I got the email to redeem my samsung promo reward and all the emails I've gotten have said I hae until 10/5/19 to redeem it. I have scrolled the products and options but my husband and I couldn't decide how to use it and then realized we just had to choose. It's now 11:05 EST on 10/4/19 and the link has disappeared and even though I just got an email today at 2:09 pm telling me tomorrow (10/5/19) was the last day, there is no "redeem" link and no option to contact anyone about it. Please advise.

Re: Sumsung link disappeared
Community Manager
Community Manager

Hi momx519,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.