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Support Call Causes Automatic Attempt To Resolve a Non-existent Problem

I have an open support ticket for an issue with Verizon Digital Voice.  The last 2 calls I have placed to Verizon Support, while on hold waiting for an agent the automated system decided that there was a problem with my FIOS service and to automatically try to resolve the issue.  Both times the automated system did a reset of my router and TV boxes, neither of which were having a problem.  There was no notification from the automated system about what the problem was or did it ask if I wanted the problem fixed.  Both times the reset was done without my agreement.  How do I report this issue to Verizon where someone would actually change the automated system?

Re: Support Call Causes Automatic Attempt To Resolve a Non-existent Problem
Community Manager
Community Manager

Hi Leerod1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.