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TV service technician and account being credited
crnlr
Newbie

I had a TV service issue for the last 3 days.  No tech available till Wednesday.  When I asked for my account to be credited, I have been put on hold for a total of 3 hours and been disconected 7 times.  Once with a manager named Heather.  Each time they have had my phone number associated with this account but have failed to contact me back.  This company clearly does not care about there customers

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Re: TV service technician and account being credited
crnlr
Newbie

is the only way to get a credit is to contact customer service by phone?  no emial support????  is this company in the stone age???

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Re: TV service technician and account being credited
LawrenceC
Community Manager
Community Manager

Hi crnlr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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