Technician NO SHOW MULTIPLE TIMES

[nycpharma]

I waited all day for the technician to arrive today. I double checked with support when they were late and they assured me that the technician is doing pre-work and definitely on their way. After waiting 8 hours and no text, no notifications, I see that they're not coming.

The next available window is in another week - This is ridiculous!! This is the THIRD TIME I HAD TO RESCHEDULE BECAUSE NOBODY CAME! When I chat with support, they routed me to 3 different customer support personnel who couldn't help me at all!

Days scheduled
June 21 - no show
June 25 - no show
Jul 2 - TBD

[kh-gary]

Hi nycpharma,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.