Technician brought and set-up equipment- what do I do with the equipment that was mailed to me?

[kevinthomas]

I recently moved to a new apartment and had my Verizon Equipment shipped to me. The box clearly states along the lines of "sit tight, your technician will set this equipment up for you." I set it next to my TV and let my technician in when he arrived.

However, my technician brought his own router and set-top box and did not even open the box of shipped equipment. Do I now have to ship it back to Verizon? Will I have to pay for this?

[Edg1]

There should be return labels inside you can use to send them back. 

[jonjones1]

Be careful in this situation. Customers that have had this occur have been billed twice. Verizon has claimed it does not get it back. When sent.

you could go to a Fios corporate store and return. But get a receipt with serial numbers etc. you will be glad you did.

[kevinthomas]

Thank you for the great advice!

[jonjones1]

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@kevinthomas wrote:

Thank you for the great advice!

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Glad to help.