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Temporary cable still on road?

I had my services installed over two weeks ago and the guy said that someone would be out to put my permanent cable out. It's a big deal that the temp cable is going across my yard, the road and my neighbors yard. I have tried contacting someone to fix this but no one seems to know what's going on. Who can I contact about this issue? 

Re: Temporary cable still on road?
Super User
Super User

Call support 1800Verizon or use twritter @verizonsupport