Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Time to change providers
LouiseS
Newbie
‎11-02-2014 06:06 PM

Had a power outage, 2 boxes came back the other two won't come up.  Did all the troubleshooting steps.  Went to Verzion's website, TRIED to use the web troubleshooting, does not work.  Called Verizon, was on hold for 50 minutes before I hung up, went to live chat, they said it would be 45 minutes.  No offer to call back, no customer service at all.   This on top of the internet going up and down, I am quite sure you are throttling connections.  The biggest issue is I now have to go and get HD boxes at 5 dollars more a month, even though I don't watch HD TV and they don't have a display.

Comcast is offering a better connection speed and more channels for roughly the same cost.  Why should I stay with Verizon?

0 Likes
Reply
2 Replies
Correct answers are available for this post.
And
LouiseS
Newbie
‎11-02-2014 06:08 PM

Your group doesn't even work right, you can't sort the topics

0 Likes
Reply
Correct answers are available for this post.
Re: Time to change providers
OneV
Newbie
‎11-20-2014 11:44 AM

Good point . The Verizon Customer service is a living nightmare: after hours of waiting you get a person who is not able to help . 

0 Likes
Reply