Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
A few weeks ago Verizon sent me a letter saying that they needed to replace a box in my basement--updated equipment. I made an appointment. They assured me--in writing--that my pricing and service would remain unchanged.
They installed the equipment--and my premium channels were gone. They said this happens sometimes and my only recourse is to buy a more expensive package. I pointed out the letter and said they promised service and pricing wouldn't change. They shrugged.
Update. They agreed, after a lot of argument, to give me the advanced package at the same price. But this shouldn't have happened in the first place.