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Transferring old pictures from a MOTO-Z

Verizon sent a deadline of 5/5/21 to get all photos off of their Cloud storage or face added costs or my files will be removed.

When I go into the Cloud icon on my MOTO-Z I notice two sets of files:

Motorola MOTO Z (2)

Motorola XT1274

Apparently the latter are older files that were transferred to my phone by a Verizon tech when I upgraded.  When I set up the file transfer to Windows 10, it prompts me for the MOTO-Z files, but doesn't seem to recognize the XT1274 files.  This may be a Windows question, but does anyone know what I need to do to get the latter pictures.  I have a lot of them I'd like to save.



Re: Transferring old pictures from a MOTO-Z
Community Manager
Community Manager

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.