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Trouble Redeeming Samsung $200 Promo

Similar to several other posts that I've seen in the forums tonight, I too was not able to redeem my $200 Samsung promo related to my new account.  Am I still able to get assistance with this matter and, if so, what is the best avenue to request assistance?  Any pointers on how to go about resolving this matter are greatly appreciated.

Thank you!

Re: Trouble Redeeming Samsung $200 Promo
Community Manager
Community Manager

Hi hodg3podg3_PA,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.