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Trouble redeeming $150 PrePaid Visa Card reward for joining Fios

Hi. I was promised $150 in prepaid visa cards for joining fios (one for $100 and another for $50).  I received the email to redeem, but there is no "redeem tile" in my verizon account so I cannot follow on-screen instructions to register, as instructed in the email. I see that several people have had this problem. The replies only state the issue has been escalated, with no other advice.  Please help. 

Re: Trouble redeeming $150 PrePaid Visa Card reward for joining Fios

Hi HHoe,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.