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Trouble redeeming Gift Card

I've contacted customer service 4 times over the past month to see how I can get my eGift cards. When I try to redeem them they say processing and I should expect to receive and email in 24 to 48 hours. It's been the same status for 5 weeks. Calling customer service hasn't helped, they say they are processing my request. But it seems like they are many issues with gift cards in general. Any help you be appreciated. 

Re: Trouble redeeming Gift Card

Hi bones5050,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.