Trouble redeeming Samsung promo

[jbs94]

I have tried for 1 week to redeem promo offer for Samsung Chromebook. I keep getting error and it says try again later. I tried to resolve issue through online chat working with them for 2 hours. Still nothing. Then I tried for an hour on the phone to several departments. Still not being as ble to redeem. The promotion expires on 11/18/19 and I am beyong frustrated and very disappointed. I'm  a new customer to Fios and if this is how their service works, I am not impressed AT ALL. All I want is what was promised to me when I signed up for service. They have no problem taking my money each month!

[LawrenceC]

Hi jbs94,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.