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Trying to Redeem My $100 Gift Card

ke just about everyone else offered this promotion...trying to redeem my $100 gift card. I was told by a representative this is a known issue  I was also offered $200 in Google or Nest smart home products that I was able to redeem no problem. It looks like other people that have posted into the forum are directed to someone that can do something. 

Re: Trying to Redeem My $100 Gift Card
Community Manager
Community Manager

Hi ntk,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.