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Trying to redeem the $200 gift card that was promised.

I am trying to redeem the $200 gift card that was promised for signing up for fios. For a month or so I got the following message: "Our apologies. Due to a system issue, your registration was not successful. Please try again later."

Now finally I get through and and in the email I received it tells me to:

Simply log in to your My Verizon account at, click the "Fios Welcome Bonus" link and view the status of your card.

This link is nowhere to be found. Considering the amount of people that are having this problem, I think its really shady to make it this difficult to redeem something that was promised.

Re: Trying to redeem the $200 gift card that was promised.
Community Manager
Community Manager

Hi Matt808,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.