Trying to set up a new account on My Verizon

[MPFarm]

I have a new phone number  because my old number was ported and is no longer a Verizon number. I am trying to set up a new account on My Verizon but the system will not let me because it still has my old account number. I want to set up online payment of the new bill I received.

[ElizabethS]

Have you tried calling? Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.