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UPS lost my Return Router package, being charged for not returning it.
Boozkin
Newbie
‎09-11-2017 03:51 PM

I sent back my rental router on July 29th and UPS lost the package in Transit. I have only recently heard from UPS on an update for the package and they confirmed it lost after investigating. I have the receipt and tracking number from dropping it off and a screenshot of the UPS claim results. 

Is there an email I can send this information to so I can have the ~$149 charge to my account removed because UPS lost my packaged?

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Re: UPS lost my Return Router package, being charged for not returning it.
CRobGauth
Super User
Super User
‎09-11-2017 05:49 PM

Call support and tell them the issue.
They will provide info on how to settle the issue.

1800Verizon or Twitter @verizonsupport

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