Unreal! I packaged up my equipment and gave it to ups. The tracking number doesn’t work! After spending hour and hours on the phone the agent said it was UPS fault, and I would not have to pay. I screenshot the conversation for proof. Now a Verizon “Escalation Manager” tells me that’s false information the agent told me and I would have to pay!! I am so frustrated! Verizon has such poor customer service!!
however if you have a valid receipt fro UPS I would explain to Verizon that you are not the person who carries the package. Once you drop it off and have a receipt it is between the carrier UPS and Verizon to settle the claim. You didn’t lose it.
Hi Christina1973,
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