Unable To Redeem Gift Cards

[Bryay2]

I recently got Fios service and was promised 2 $100 gift cards and a Verizon streaming device.  The tiles on the website did not work initially, then they disappeared, and now they have reappeared and only give me an endless loop bringing me back to My dashboard.  Seems like such a bait and switch especially with how many people have complained on this forum. 

[LawrenceC]

Hi Bryay2,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.