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Unable to Redeem $50 VISA giftcard

From my account I am directed to register in order to recieve my $50 VISA giftcard that was part of my Fios package. The register message directs me to which does not work. 

Re: Unable to Redeem $50 VISA giftcard
Community Manager
Community Manager

Hi JustAGuy1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.