Unable to Redeem Amazon Prime and Echo Rewards

[cps606]

I am unable to redeem the Amazon Prime and Echo rewards.  I received an email on 1/20 stating that I would be able to redeem the offers as of 1/20.  When I follow the links in the email and go to my Verizion homepage, I see both offers on the screen, but both only have links to "Learn More About My Offer", there is no redeem button and no way to actually redeem the offers.  I used the chat function to describe the issue to one of the support agents who was unable to do anything.  I looked online and saw multiple others are having this same issue.   Can someone from Verizon clarify a process to resolve?

[LawrenceC]

Hi cps606,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.