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Unable to Redeem Visa Cards

I have tried clicking on the links to redeem a $100 Visa Card and a $50 Visa Card, but the screen simply refreshed and the "redeem" button remains. It appears that I can't actually redeem these cards.

Re: Unable to Redeem Visa Cards
Community Manager
Community Manager

Hi MRobbs,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.