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Unable to access Fios rewards link

I have been able to access/claim my reward via email link.  After 3 separate chat conversations, a Ticket # was assigned and  I was directed to call the Rewards center.  

I have called 2xs -holding for approx 45-60mins. Currently on hold for the 3rd time.

Appreciate any assistance that can be provided.

Re: Unable to access Fios rewards link

Hi my16auburn,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.