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Unable to claim $50 verizon gift card from fios bonus offer

I got a message on my account indicating I'm eligible for rewards.  On my verizon account page, I did see the offer tiles saying "Get a $50 Verizon Gift Card, on us. Redeem by: Mar 22, 2022. Thanks for ordering Fios Internet Service." However, when I click the "Get started " button, it redirected me back to the account page. 

I did call the customer service last month, after a half hour wait, I was told the issue has been fixed and I will receive the gift card by email. But I never received the gift card by email as promised by the agent. Can someone please help me solve the problem? Thank you

Re: Unable to claim $50 verizon gift card from fios bonus offer
Community Manager
Community Manager

Hi Bobirch,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.