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Unable to claim the Google Nest Hub Max offer

I am having the same issue as multiple users it seems. I am unable to claim the Google Nest Hub Max offer from signing up for Fios TV/Internet. The claim tile doesn't appear, I only get a “learn more” tile. When I click on “How to reedem” the linked page loops into an infinite loading spin. I have had service for over 65 days. Odd that I have to go through so much just to claim an offer I already chose when signing up for FIOS service.

Re: Unable to claim the Google Nest Hub Max offer
Community Manager
Community Manager

Hi Jus10Credible,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.