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Unable to disconnect home line. HAVE BEEN TRYING FOR 3 MONTHS!

We moved at the beginning of October. After we moved I called to disconnect the home line- I was told I needed a pin to do that and they would send it to the address on file. Obviously that was hard to receive since we moved. I never got it. Called back today and after 2 hours on hold spoke to a rep and manager named ALBERT who could not help me get this resolved. They offered to send ANOTHER PIN - I want to disconnect - can someone please help with this???? This is ridiculous and you are holding me hostage.  There's got to be another way. 

I have my current bill, my old phone number and my account number.

Re: Unable to disconnect home line. HAVE BEEN TRYING FOR 3 MONTHS!

Hi Jennwl,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.